Terms & Conditions

01

Introduction

Beh and Yo Trading Sdn Bhd ("Beh & Yo", "we", "our", or "us") is a premium rabbit care specialist operating in Malaysia, offering professional rabbit grooming, boarding, day care, and pet product services. Our commitment is to provide a safe, nurturing, and exceptional standard of care for your beloved companion. These Terms and Conditions apply to all customers, visitors, and users of our services.

02

Services

Beh & Yo offers the following services for rabbits:

• Rabbit Grooming — Professional grooming sessions including fur trimming, nail clipping, ear cleaning, and full coat maintenance, tailored to your rabbit's breed and individual needs.
• Rabbit Boarding — Overnight and extended-stay accommodation in a calm, supervised environment, with attentive daily care.
• Day Care — Supervised daytime care for rabbits requiring a safe and comfortable environment while their owners are away.
• Pet Products — A curated selection of premium rabbit care products available for purchase in-store and online.

We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice.

03

Booking & Appointments

All grooming, boarding, and day care services are subject to availability and must be booked in advance through our website, by phone, or via our authorised booking channels.

Cancellation

Bookings are non-cancellable once confirmed, and deposits are non-refundable.

No-Shows

Failure to attend a confirmed appointment without prior notice will be treated as a no-show, and the deposit will be forfeited. Repeated no-shows may result in restricted access to future bookings.

Late Arrivals

We understand that unforeseen circumstances arise, and we ask that you inform us as soon as possible if you are running late. Late arrival may result in a shorter service time or, depending on the schedule, the appointment may need to be rescheduled. If the appointment cannot proceed because of significant lateness of more than 15 minutes, the deposit may be forfeited.

We reserve the right to refuse service to any animal if, upon arrival, we determine that proceeding would compromise the health, safety, or wellbeing of the animal or our team.

04

Online Booking

Please read the following terms and conditions before making an online booking with Beh & Yo.

Booking

• Your selected date and time will be reserved once the online booking is successfully completed.
• The booking will only be secured once the required payment has been made.
• Please ensure that all information provided during booking is accurate, including your contact details, pet details, service, date and appointment time.

Cancellation

• Bookings are non-cancellable once confirmed.
• Deposits are non-refundable.

No-Show

• The deposit will be forfeited for no-show appointments.

Late Arrival (for grooming appointments)

• Please arrive on time for your appointment.
• If you are running late, please inform us as soon as possible.
• Late arrival may result in a shorter service time or, depending on the schedule, the appointment may need to be rescheduled.
• If the appointment cannot proceed due to significant lateness of more than 15 minutes, the deposit may be forfeited.

Acceptance of Terms

By completing an online booking with Beh & Yo, you acknowledge that you have read, understood and agreed to these Online Booking Terms & Conditions.

Beh & Yo reserves the right to amend these terms and conditions from time to time. Any updated terms will be published on our website.

05

Pet Requirements

To ensure the health and safety of all animals in our care, the following requirements apply to all rabbits entering our premises:

Health Declaration

Owners must provide an accurate and up-to-date health declaration at the time of booking and upon arrival. This includes disclosure of any known medical conditions, allergies, dietary restrictions, or recent illnesses.

Vaccinations

While rabbits in Malaysia are not subject to mandatory vaccination schedules equivalent to cats and dogs, we strongly encourage owners to ensure their rabbits are in good overall health prior to any visit. A recent veterinary health check is recommended for rabbits attending boarding services.

Behavioural Information

Owners must inform us of any behavioural traits that may affect handling, such as aggression, extreme stress responses, or sensitivity to grooming. This information enables our team to provide the most appropriate and compassionate care.

Beh & Yo reserves the right to decline services for any rabbit that presents signs of contagious illness, parasites, or conditions that may pose a risk to other animals or our staff.

06

Boarding Terms

Check-In and Check-Out

Standard check-in time is from 10:00 AM, and check-out is by 6:00 PM. Late check-outs may be subject to an additional day charge. Please confirm specific times with our team at the time of booking.

Feeding

We provide a standard diet appropriate for rabbits. Owners who wish their rabbit to remain on a specific or specialised diet are welcome to provide their own food at drop-off. Please clearly label all food items and provide written feeding instructions.

Medication

We are able to administer pre-prescribed medication during a boarding stay. Owners must provide the original veterinary prescription, clearly labelled medication, and written dosage instructions. While we will exercise the utmost care, Beh & Yo cannot be held liable for any adverse reactions to medication prescribed and administered as directed.

Emergency Veterinary Care

In the event of a medical emergency during a boarding stay, we will make every reasonable effort to contact the owner immediately. Should we be unable to reach you, we reserve the right to seek emergency veterinary care on behalf of your rabbit. All associated veterinary costs shall be borne by the owner.

Liability

Beh & Yo will exercise all reasonable care and professional diligence during a boarding stay. However, we cannot be held responsible for illness, injury, or death resulting from undisclosed pre-existing conditions, natural causes, or circumstances beyond our reasonable control.

07

Grooming Terms

Scope of Service

Grooming services are performed by trained professionals and are tailored to each rabbit's individual coat type, health status, and temperament. Our team will conduct a brief assessment prior to each session.

Pre-Existing Conditions

Owners must disclose any pre-existing skin conditions, matting, wounds, or sensitivities before the session commences. Beh & Yo will not be held liable for any discomfort or adverse reactions arising from undisclosed conditions.

Matted Coats

In cases of severe matting, our groomers will make every effort to deshedd and detangle humanely. Where matting is extensive and shaving is the only safe option, we will proceed in the manner that prioritises the rabbit's welfare. Owners will be advised whenever possible.

Allergies and Sensitivities

Please inform us in advance of any known sensitivities to grooming products. We use professional-grade, animal-safe products; however, Beh & Yo cannot be held responsible for reactions arising from undisclosed sensitivities.

Stress and Handling

Rabbits are sensitive animals and may experience stress during grooming. Our team is trained to handle all rabbits with patience and care. In rare circumstances where a rabbit's stress level presents a risk to its health, we reserve the right to pause or discontinue the session and will notify the owner accordingly.

08

Payment Terms

Pricing

All service pricing is as listed on our website or as confirmed at the time of booking. Prices are subject to change at our discretion; however, any agreed booking price will be honoured for that appointment.

Payment Methods

We accept payment via iPay88 and other payment methods as indicated on our platform. Full payment is required at the time of booking or upon completion of services, as specified per service type.

Refund Policy

Deposits paid to secure a booking are non-refundable, and are forfeited where an appointment is not attended. This applies to bookings made online and through every other channel.

• Where Beh & Yo cancels or is unable to deliver a booked service, any amount paid for that service is refunded in full.
• Amounts paid above the deposit for a service that has not been delivered are refunded, less the deposit.
• Refunds for pet products are subject to our returns policy as communicated at the point of sale.

All refund requests must be submitted in writing to enquiries@behnyo.com.

09

Liability & Disclaimer

Beh and Yo Trading Sdn Bhd takes the welfare of every animal in our care with the utmost seriousness. We commit to delivering services with professional diligence, genuine compassion, and the highest attainable standard of care.

However, by engaging our services, you acknowledge and agree that:

• Beh & Yo shall not be liable for any illness, injury, loss, or death of a pet resulting from undisclosed pre-existing health conditions, natural causes, or events beyond our reasonable control.
• In the event of a medical emergency, Beh & Yo will act in the best interests of your rabbit and make every effort to reach you. Any veterinary fees incurred in an emergency are the sole responsibility of the owner.
• Our liability in all circumstances shall be limited to the value of the service rendered.

Beh & Yo is not responsible for any indirect, incidental, or consequential damages arising from the use of our services or website.

10

Intellectual Property

All content published on behnyo.com, including but not limited to text, images, graphics, logos, service descriptions, and digital materials, is the exclusive intellectual property of Beh and Yo Trading Sdn Bhd or its licensed contributors. Reproduction, redistribution, or modification of any content without prior written consent is strictly prohibited.

11

Privacy

The collection, use, and protection of your personal data is governed by our Privacy Policy, which forms an integral part of your engagement with Beh & Yo. We encourage you to review our Privacy Policy to understand how your information is handled. By using our services, you consent to the practices described therein.

12

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the Malaysian courts.

13

Changes to Terms

Beh and Yo Trading Sdn Bhd reserves the right to amend, update, or revise these Terms and Conditions at any time. Any changes will take effect immediately upon publication on our website. Your continued use of our services following any such update constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to remain informed of any changes.