Return Policy

01

All Sales Are Final

Beh & Yo does not accept returns, exchanges, or refunds for change-of-mind purchases once an order has been confirmed and paid for. This applies to all products purchased through our online store, including food, supplies, and accessories.

Exceptions may apply to items that are confirmed to be damaged, defective, spoiled, or sent in error, as set out in Section 03 of this policy.

Because we deal in pet food and consumable care products, this policy helps us maintain the quality, freshness, and hygiene of products supplied to our customers.

02

Order with Confidence

We encourage you to review your order carefully before completing your purchase. Please ensure that you:

• Review the items, quantities, and variants in your cart before checkout.
• Read the product details and descriptions carefully.
• Confirm that your delivery address and contact information are correct.

If you have any questions regarding a product’s suitability for your rabbit, its ingredients, or specifications, please contact our team before placing your order.

03

Damaged, Defective, Spoiled, or Incorrect Orders

We take care to pack every order securely. However, items may occasionally be damaged during transit, or an order may contain a defective, spoiled, or incorrect item.

If you receive an order with any of these issues, please contact us within 48 hours of delivery.

What We Need

• Your order number.
• Clear photographs of the affected item and its packaging.
• A brief description of the issue.

Resolution

Once the issue has been verified, we will arrange either a replacement or a refund, at no additional cost to you, depending on the nature of the issue.

Where a return is required, we will provide a prepaid return airway bill for the affected item. The item must be securely and appropriately packed. Please print the airway bill and drop the parcel off at the designated carrier location.

For products confirmed to have leaked, spoiled, or become otherwise unsuitable for use, a return may not be required. We will advise you of the appropriate resolution once the issue has been verified.

If the affected item is unavailable for replacement, we will contact you regarding the available options, which may include waiting for new stock or receiving a refund. Approved refunds will be issued through the applicable refund process.

We aim to resolve verified claims within 7 working days of receiving the required information.

This policy applies only to items that are damaged, defective, spoiled, or sent in error and does not apply to returns due to a change of mind.

04

Order Cancellations

Orders may only be cancelled before processing has begun. Once an order has entered the processing or dispatch stage, cancellation may no longer be possible.

Please contact us as soon as possible if you wish to request a cancellation. Cancellation requests are subject to the status of the order at the time the request is received.